跨文化沟通

中文授课

Who is this for?

For anyone who works in a multinational company with co-workers from a variety of cultural backgrounds. They need strategies for adapting faster and more effectively to cultural differences.

What will they learn?

A framework for using cultural intelligence to overcome cultural differences.

This framework includes 5 key steps;

·         Resistance – To learn how to identify cultural differences faster

·         Awareness – To switch from reacting to responding more proactively

·         Curiosity – To develop a healthy attitude towards facing cultural differences

·         Knowledge – To understand the key cultural differences experienced at work

·         Application – To formulate action plans for adapting behaviour to overcome cultural differences

How is this different to other courses?

The 5 step framework is unique to this course. It’s called ‘The Map of Difference’ and it condenses both cultural intelligence and cultural difference theories into a simple and highly practical model. Learners will be able to use this framework to quickly resolve cultural differences they encounter at work.

This course also uses a model called ‘The Culture Map’ based on Erin Meyer’s book of the same name. This model is one of the most practical models for studying cultural differences, and has categorised them into 8 different dimensions which are most commonly experienced in the workplace.

What are the benefits?

After this course, trainees will be able to:

·         Recognise cultural differences faster

·         Be less judgemental of cultural differences

·         Identify where misunderstandings arise and how to overcome them

·         Recognise the main cultural differences encountered at work

·         More effectively adapt behaviour to accommodate cultural differences

Agenda:

Day 1 Morning:

·         Recognising Cultural Resistance

·         Raising Cultural Awareness

Day 1 Afternoon:

·         Increasing Cultural Curiosity

·         Understanding Cultural Differences

·         Changing Our Behaviour

Modules:

Recognising Cultural Resistance

Objective:

·         More efficiently recognise the impact of cultural differences

Contents:

·         BARNGA Game to simulate the experience of interacting with people from different cultures

·         Recognising the different emotional reactions people have to cultural differences

·         Using these emotional reactions to identify cultural differences we may not yet be aware of

Raising Cultural Awareness

Objective:

·         Explain how they learnt their culture

·         Formulate plausible explanations for how and why other cultures learnt to behave differently

Contents:

·         Defining culture, the different types of culture and the boundaries of culture

·         Overview of the process of learning culture from a young age

·         Reflect on how their culture was taught to them

·         Use this to explain how different behaviours from other cultures were taught

·         Overview of the concept of Category Width, and how we can adapt better to cultural differences if we become more comfortable labelling behaviour as “Different” as opposed to “Right or Wrong”

Increasing Cultural Curiosity

Objectives:

·         Identify where they are on the scale of attitudes to different cultures

·         Recognise what a healthy attitude is towards cultural differences

·         Use The Ladder of Inference to identify where miscommunications occur

Contents:

·         Attitudes towards different cultures; from Ethnocentric to Xenophilia

·         Developing a healthy attitude towards cultural differences

·         An overview of The Ladder of Inference

·         Using The Ladder of Inference to identify where misunderstandings occur

Understanding Cultural Differences

Objectives:

·         Use The Culture Map Dimensions to explain cultural differences at work and formulate strategies for adapting to them

Contents:

·         An overview of The Culture Map Dimensions:

o   High and Low Context Communication

o   Direct and Indirect Negative Feedback

o   Principles First and Application First Persuasion

o   Egalitarian and Hierarchical Leading

o   Consensual and Top Down Decision Making

o   Task and Relationship Based Trust

o   Confrontational and Anti-confrontational Disagreements

o   Linear and Flexible Scheduling

Changing Our Behaviour

Objectives:

·         Use the AAA Tool to set a more effective mind-set for changing behaviour

·         Use the Habit Loop Theory to plan changes in behaviour

Contents:

·         The Elephant and The Rider metaphor for understanding how to change behaviour

·         An overview of the Habit Loop Theory for changing habits

Creating Habit Plans for changing behaviour at work to better adapt to cultural differences

        讲师&Facilitator | Brian Chen

讲师背景：

Jamie Dixon是一名课程设计师，引导师，同时也是名培训顾问。

Jamie来自英国，已经在中国工作十余年，曾与中国以及亚太区所在的过百家跨国企业合作，可以用说流利的中文，并且提供中文的培训。

经Jamie编写的书''Shaping Paths.   How to Design and Deliver Training that Actually Works'' 即将出版，这本书是多年的研究，设计实践，以及培训的成果。它将所有的专业浓缩成一个独特，并且实用的模型，称之为''塑造之路''，Jamie利用它来设计和提供培训方案。

他拥有全球人力资源管理硕士学位，有招聘，管理培训的工作背景，以及跨国公司的工作经验，曾在安利中国担任培经理一职。并且获得了DISC证书，Globesmart和TAP Training Delivery的培训认证。

Jamie关注真正目标的达成，和成效的保持。他不怕跟客户产生不同的意见，以推荐更好更有效的解决方案。Jamie利用他在中国10年的经验，以及全国各地的跨国工作经历，和他在教学设计，引导方面的专业知识，还有人际交往能力的深刻认识，为他的客户提供着有价值的方案和指导意见。

擅长课程：

·         管理与领导力

·         沟通技巧与影响力

·         引导技巧与培训培训师